Service Representative Night Job - (dallas, TX) in Dallas, Texas For Sale

Auto req ID: xxxxBR
Job Title: Service Representative Night
Area of Interest: Service
Location Name: xxxx0 Dallas Super Sport: TX
Address: 700 N Harwood
City: Dallas
State: TX
Zip Code: xxxx1
Job Description: Job Summary
The Service Representative Night (SRN) provides customer service support to the club members and guests.
: Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .
: Responsible for assisting and directing members/guests
: Ensures a safe and secure club
: Monitoring incoming inquiries and ensuring proper check in procedures are followed
Organizational Relationship:
Reports to the Service Manager (SM) or Assistant Service Manager (ASM)
Essential Duties and Responsibilities:
Member Check in/Customer Service (60 of time)
: Greet all incoming members
: Follow all check in procedures
: Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
: Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
: Record member concerns on the Member Service Log
: Record lost and found items on the Lost and Found Property Log and secure items per policy
Club Cleanliness and Safety (30 of time)
: Keep front desk area and lobby clean, clutter free, and orderly/organized
: Clean and organize lobby, and weight and cardio rooms
: Perform safety checks during the shift to ensure club is secured and safe
: Re:rack all equipment and weights
: Record equipment, facility, and janitorial issues on the Maintenance Logs
: Other cleaning duties as assigned
Administrative (10 of time)
: Read and be familiar with all club communications
: Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
: Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
: Fill out Front Desk Planner and other duties associated with Planner.
: Other duties as assigned
Qualifications:
Knowledge, Skills and Abilities:
: Strong customer service skills
: Strong communication skills both oral and written
: Organization skills
: Attention to detail
Certifications / Educational Level:
: High School Diploma or GED required
: Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
: Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk
: Must attend New Hire Training prior to first scheduled shift in assigned club
Experience:
: Must have 6:12 months experience in customer service function.
: Experience operating multiple phone lines preferred.
: Basic Computer Skills
Physical Requirements:
: While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
: Frequently required to lift and/or move up to 25 lbs.
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage